|Request Support for Identity Maestro
Customers who have current Identity Maestro licenses are entitled to full software upgrade and support which includes full email and telephone support Monday to Friday between 9:00 a.m. and 5:00 p.m. (Mountain US & Canada) during regular working days. Limited email support may be available during extended hours. Email and telephone support is also available to customers who are evaluating Identity Maestro.
Support can be requested in the following manner:
Submitting a support request from the Identity Maestro Administration Panel
A Identity Maestro administrator can submit a “Support Request” from the Administration panel by clicking the OPTION button and selecting “Request Support”.
Customers need to complete the “Request Support” form and click “OK”.
Identity Maestro will search the support knowledge base for articles that may contain a solutions. If no appropriate articles appear in the list, click the Submit button.
This will connect to Identity Maestro Online Support Server, create a support case, upload log and config files, and assign the case to support staff for resolution. A successful submission will display the following notice.
Submitting a support request from the Identity Maestro Configuration Utility
If a customer experiences a technical challenge in the Identity Maestro Connection Config Utility, they can select “Request Support” from the “Help” menu.
The Identity Maestro administrator needs to complete the “Request Support” form and click “OK”.
This will connect to Identity Maestro Online Support Service, create a support case, upload log and config files, and assign the case to Identity Maestro support staff for resolution.
Call Identity Maestro support
You can contact support by phone, email or fax.
You can also use the “Contact Us” link in the upper right-hand corner of our www.identitymaestro.com web site.