Professional services are available on a billable basis and can be used to provide assistance for ServiceControl installation; configuration; best practices reviews; training; advanced scalability, or planning for fail-over, fault tolerance or disaster recovery strategies.
The ServiceControl Development team is available for custom development work that includes creating customisation to support extend connectivity to and management of additional directory-based applications and services.
Customers are provided with a 6-hour “Get Started Bundle” (GSB) which provides a eControl Support Specialist for 6 hours of dedicated, real-time, online assistance to install, license, configure and test eControl modules and provide introductory admin training.
Identity Maestro is designed for solution architects, IDM and IAM project managers, line of business application owners and busy IT administrators who need to find a simpler way to securely delegate identity management and account creation tasks to front-line staff - without having to train them on multiple account management tools that are complex and often require full admin rights and security permissions.
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