Frankfort Community Schools – Case Study
“The simplicity is awesome! I love it!” wrote Greg Long, IT Director for Community Schools of Frankfort. “My teachers love it! My techs love it. I wish I had known about ServiceControl a long time ago. My techs are actually using ServiceControl instead of ConsoleOne for most of their user management operations. It’s so much faster and they can access ServiceControl from any browser on any computer on the network. I’ve given them access to all the tasks available. It is the perfect solution for allowing teachers to manage their student accounts on both the Novell eDirectory and Microsoft Active Directory sides. I tell you what, it’s great!”
Community Schools of Frankfort, an Indiana-based school corporation with 3,300 students, recently implemented a unique username and password requirement for student eDirectory accounts. The result was a significant amount of help desk time spent dealing with user password requests and lost student productivity.
With ServiceControl, help desk operators and select teachers have been given the ability to manage password changes – through a “ZERO-Rights”, secure browser interface.
The end result – increased security, delegated user administration without assigning excessive administrative rights, controlled identity management, increased productivity and peace of mind.
“In the past, middle school students used a generic login account. For this school year, we decided that all middle school students would have a unique user name and password. Well, the backlash from this was that the students could not remember their passwords,” explained Greg Long, IT Director for Community Schools of Frankfort. “And, my tech team was spending hours upon hours resetting passwords. Not to mention the class/instruction time that students lost because students were spending/waiting about 1/2 of their class period just trying to get logged in!”
After implementing unique username and password requirements, help desk staff and teachers quickly became overwhelmed by password changes. The pressing challenges were:
- How to implement a secure and stable solution that would alleviate the stress
- How to continue to enforce unique username and password requirements
- How to enable select teachers to modify passwords with minimal effort so that they could get back to teaching
- How to enable help desk staff to quickly administer user accounts without having to use Java-based tools like iManager and ConsoleOne
“My solution is Omni ServiceControl! Using ServiceControl, I can select the teachers to whom I want to delegate password resets – and restrict them to only manage students in a specific eDirectory container or group,” continued Long. “No access to ConsoleOne, no need to setup complicated iManager Role-based Services, organizational roles, etc… The teachers can’t mess anything up, because the interface (a simple web page) doesn’t give them any option to do so!”
With ServiceControl, you can delegate restricted tasks to junior administrators, help desk operators, support staff and even end-users. They will only be able to complete those tasks that they have been assigned.
NO access to the file system.
NO access required to ConsoleOne, iManager or MMC.
These everyday tasks include resetting eDirectory and GroupWise passwords, creating new users, managing GroupWise distribution lists, eDirectory groups, unlocking intruder lockout and many others.
“Using remote access technology, Omni technical staff remotely installed and configured the ServiceControl server in under an hour. We received real-time training during the initial setup and configuration. We were up and running live in our environment in under three hours,” explained Long.
“Once ServiceControl was running, we enabled user management tasks for our help desk staff and select teachers were assigned the ability to change student passwords,” continued Long. “The workload between help desk staff changing passwords and teachers writing emails to request password changes has dropped by 99%. We’ve totally relieved help desk call volume and our teachers now feel empowered to correct password problems and get right back to teaching!”
ServiceControl delivers a “ZERO-Rights” user account management tool that empowers junior administrators, help desk operators, support staff and even end-users to perform common user account management tasks in eDirectory, GroupWise, Active Directory and Exchange – from a web browser – with NO Rights!
“The simplicity is awesome! I love it!” said Long. “My teachers love it! My techs love it. I wish I had known about this a long time ago! They are actually using ServiceControl instead of ConsoleOne for most of their user management operations. It’s so much faster and they can access ServiceControl from any browser on any computer on the network. I’ve given them access to all the tasks available. If you need more convincing, take ServiceControl for a test drive on Omni’s Live Demo Server. You can experience just how easy it us for our teachers and help desk operators to manage student.”