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University Hospital of Würzburg simplifies Novell Identity Management with ServiceControl

University Hospital of Würzburg simplifies Novell Identity Management with ServiceControl

“We are happy that we no longer need to switch back and forth between Microsoft Management Console, iManager and ConsoleOne to manage user identities in our Novell and Microsoft systems. ServiceControl provides a unified identity management solution that saves valuable administrator time, reduces administration complexity and keeps all our systems and modifications under control.”

Overview

The University Hospital of Würzburg consists of four integrated clinical institutes that comprise 19 hospitals with 87 units and 8 intensive care units. In addition, the University Hospital is affiliated with six vocational healthcare schools (nursing, pediatric nursing, midwifery, physiotherapy, dieticians and massage). Each year, approximately 50,000 patients receive medical treatment in the facility and 180,000 receive out-patient care.

To deliver this level of healthcare, the University Hospital of Würzburg uses multiple IT applications across distributed Microsoft and Novell networks. The Hospital’s Medical Informatics Service Centre includes 50 staff members who are resonsible for management and supervision, network equipment, systems, SAP administration processes, SAP clinical processes, and other service and support activities. All of these employees are part of the helpdesk team. Two employees take care of user administration for approximately 5,000 IT workplaces that are used by 6,000 staff.

The University Hospital of Würzburg implemented ServiceControl to centrally manage a large number of user identities and accounts. ServiceControl has replaced Microsoft Management Console, iManager and ConsoleOne for managing user accounts across mixed and multiple Microsoft and Novell networks from a single web-based interface, accessible from any browser. Account updates can be carried out quickly and easily by front-line staff who have very little technical knowledge of Microsoft or Novell systems. The network also includes managed systems such as Siemens DirX (telephony system) and several SAP systems (SAP-HR, SAP-KIS, SAP-BW).

The Challenge

Using Microsoft Management Console, iManager and ConsoleOne to manage more than 6,000 user accounts across diverse systems and with a large number of possible attributes and properties was a time-consuming task. The University Hospital of Würzburg needed a unified interface that delivered centralised role-based administration across all systems.

“With ServiceControl, we finally have a unified, cross-platform management tool that allows us to make individual or bulk changes in our systems without losing any of the functionality of the native administration applications,” said Andreas Thiele, Assistant Director of Systems, Identity Management and Infrastructure at the University Hospital of Würzburg. “ServiceControl provides role-based access to all our Microsoft and Novell accounts and attributes without having to give users any administrator rights or access to complex tools.”

“Naturally, security plays an important role at any University Hospital. ServiceControl satisfies all our security rules and requirements,” continued Mr. Thiele. “ServiceControl’s audit and reporting, in fact, provides a full audit log of all changes made in our systems for administrator oversight.”

The Solution

The University Hospital of Würzburg uses the following ServiceControl modules for centralised, role-based Identity Management for its Microsoft and Novell systems:

Manage:   ServiceControl Manage simplifies and centralises administration of user accounts, security and distribution groups, and other directory-based objects without having to assign any administrator or special access rights. ServiceControl’s Web 2.0 interface is very intuitive and does not require any user training.

Create:  Non-IT employees from departments like HR or the front office can use ServiceControl Create to create user accounts based on pre-configured profiles across Microsoft and Novell platforms – with no administrator rights or special permissions required.

Self-Service:  In short, ServiceControl Self-Service allows end-users to reset their own password in Active Directory / Exchange and eDirectory / GroupWise and to carry out other routine self-service tasks.

The Results

“After we began searching for a unified identity management solution, our IT partner, Maintainet AG, made us aware of ServiceControl,” said Mr. Thiele.

“We implemented ServiceControl on our own without any problems,” continued Mr. Thiele. “We leveraged existing hardware and no programming was required to complete the implementation. User adoption and satisfaction have been very good because minimal to no training is required for front-line staff. Although we have not directly measured the savings of ServiceControl, it is evident that even after a short time, the time savings are significant through ServiceControl’s centralised identity management and its Web 2.0 interface and Software-as-a-Service (SaaS) access.

“We are happy that we no longer need to switch back and forth between Microsoft Management Console, iManager and ConsoleOne to manage user identities in our Novell and Microsoft systems. ServiceControl provides a unified identity management solution that saves valuable administrator time, reduces administration complexity and keeps all our systems and modifications under control.”

“With the implementation of ServiceControl, it is now possible to delegate administration tasks, which was very complex using the old tools,” stated Mr. Thiele.

Since 1999, I have held senior marketing and leadership positions at two software companies, developed an award-winning e-business center for entrepreneurs, worked as creative director for a billion-dollar retailer, started my own marketing and design firm, traveled the world, and co-instructed a fourth-year university course on Small Business and Internet Strategy. I hold a degree in International Business and Marketing from the University of Alberta School of Business. I live in Silicon Valley. In addition to working full time, I have been taking evening courses at Stanford and UC Berkeley on cloud computing, high-tech product management and marketing, social media marketing, internet marketing, tech entrepreneurship, mobile-social technologies, negotiation mastery, public speaking, copywriting, and even poetry. Career goals: Become CMO at one of the world's most innovative cloud computing companies. Consult, teach and write on marketing. Make a difference.